Refund Policy
1. General Information
At Telwale.in, operated by Teli Parivar Pvt Ltd, we prioritize customer satisfaction. If you are not entirely satisfied with your purchase, our refund policy provides detailed information on how to return items and receive a refund.
2. Return Eligibility
– Items must be returned within 7 days from the date of purchase.
– Products should be unused, in their original packaging, and in the same condition as when you received them.
– Proof of purchase, such as a receipt or order confirmation, is required for all returns.
3. Non-returnable Items
– Some items cannot be returned, including perishable goods, custom or personalized products, and health and personal care items.
– Gift cards and downloadable software products are also non-returnable.
4. Return Process
– To initiate a return, contact our customer service team at [email protected] with your order number and details of the product you wish to return. – We will provide instructions on how to return your item.
5. Refunds
– Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
– If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
6. Exchanges
– We only replace items if they are defective or damaged. If you need to exchange an item, contact us at [email protected] with the details of the issue.
7. Shipping Costs for Returns
– Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.
– If you receive a refund, the cost of return shipping will be deducted from your refund.
8. Contact Information
– For further assistance with returns and refunds, please contact our customer service team at [email protected].
These policies aim to provide clarity and ensure a positive shopping experience for all our customers. If you need any additional information or assistance, feel free to reach out to us.
